What Is a Performance Consultant? At the most fundamental level, I'm a Performance Consultant. "Rather than defining performance consulting by the interventions they use, performance consultants take a comprehensive systems view of performance, examining the alignment of the total performance system in every venue where they work. Because workers do not perform in as vacuum, successful performance consultants leverage that systems viewpoint to learn how the workers, processes, and organizational goals are aligned and how total performance goals are aligned and how the total performance system operates. This system includes environment, culture, inputs, processes, outputs, feedback, and organizational stakeholders that are particular to the organization” (Addison, 2003). Our guiding principles: Fast | Speed is critical | We use fast processes to eliminate the wastes usually created by delay. | R | Focus on Results | Specify the Results and then work backward to determine what we can do to better achieve them. CBI, CPI, CJI | S | Take a System view | Every organization is a System with interdependencies within and across functions and among levels. Alignment among these elements is critical for any performance improvement initiative to become embedded in an organization’s culture. | V | Add Value | Performance improvement is focused on delivering “Valued results.” Any solution’s success must be tied to the success of the individual worker, the work or processes, and the workplace or organization. And they must be sustainable. | P | Establish Partnerships | Our work entails developing collaborative Partnerships with clients and other project stakeholders, often a great many people. | + | Be solution Neutral | We recommend solutions that are “evidence-based management (EBM)” best practices and best for the client’s situation, regardless of those for which we have a particular fondness, or in which we have expertise. We say focused on the client’s needs and are solution Neutral. |
What we do We help you see and understand your organization as a system, and how to assess, improve and sustain your processes. Most importantly, we transfer knowledge, skills and tools to you so you can do this yourself ASAP. The 80/20 rule applies. There is no need to know all 171,000+ words in the dictionary in order to have effective and efficient communications. Nor is it necessary to know and apply all of the concepts, tools, methodologies, etc. that exist in order to rapidly achieve sustainable improvements. There are evidence-based management ways to get things done. We save you the time and cost of doing the research and/or of over-hiring specialists. It’s All About Alignment.SM If you have symptom pains, our improvement process functions much like a physician's process (see below). And just like a physician that uses evidence-based medicine, we use evidence-based management thoughout our process. And also just like a physician that recognizes that other professionals are sometimes needed, we have affiliated professionals that we call upon. |
